Access to College Site & Staff

The following letter is being sent home this week:

Dear Parent/Guardian

Access to the College Site

Thank you to the many parents and guardians who have contacted the college to share their support with our recent communications over access to the college site.

We hope the drawings overleaf will make the position clear: from Tuesday 26 February, only pass holders and official college transport will be able to drive into the site at the end of the college day. Barriers will be in place and manned by college staff to support this new routine, which will vastly improve safety for students as they leave college.

May I remind parents that the official parental car park for collecting children, is based at Ancora which is a short walk away from the college site. Please can parents be considerate of the residents of Thatch Leach and the Fallows which quickly become congested and should not be used.

Access to College Staff

Our principal method of sharing information with parents, is now our parental app, MyEd. This is fast, secure, and will help you to receive news and updates as soon as they are released.

On the occasions when you may need to visit college or speak to a member of staff, please remember that this will not always be possible immediately, due to the nature of staff roles in college. Our Receptionists will do their utmost to guide you but we ask for your understanding and assurance that sometimes you will be asked to make an appointment, or wait for a call back. This will ensure that the member of staff you seek, has an appropriate amount of time to spend with you. Regrettably we have seen a number of parents recently who do not agree with this approach and have been verbally abusive to staff. This will not be tolerated.

Our website includes an enquiry form which you may wish to use. Please be assured the enquiry form is managed on a regular basis and your enquiry will be directed to the correct member of staff. We aim to respond to all enquiries within 48 hours.

Our Reception and telephone lines are open from 7.45am to 4.30pm, Monday to Friday.

Yours sincerely,

Mr G R Potts